Supporters
How to support someone you care about
When a family member, friend, or loved one tells you about an unwanted sexual experience, it can be hard to know what to say. We encourage you to be as supportive and non-judgmental as possible, as sharing is often very difficult for survivors.
Part1: Supporting the Survivor
Many people can support survivors to recover. This includes friends, family members, carers, advocates and professionals. Every interaction you have with a survivor of trauma is important. No matter how small. Sometimes support means providing resources, such as how to reach Sexual Assault Hotlines, seek medical attention, or report the crime to the police. But often listening is the best way to support a survivor.
Listen without judgment. Be there. Believe them.
- Give your undivided attention: Listening without judgment can be one of the most healing things you can do for someone you love. If someone starts telling you what happened to them, put down whatever you’re doing and pay attention to them. Nothing on your phone or on the TV will be as important as what they’re sharing with you. Ensure full focus during conversations.If you’re driving or doing something else, where giving your full attention to the conversation might put you at risk, you can say something like, “Thank you so much for telling me this. I want to be able to give you my full attention and listen to you in the way you deserve. Let me pull over/end this call/etc. so we can continue.”
- Focus on their feelings: Listen calmly and empathetically. When a victim/survivor chooses to share their experience, lend them an empathetic ear. While it’s normal to have reactions like anger or shock when someone you care about shares an experience of sexual violence, sometimes those reactions can make a survivor feel like they are responsible for your feelings and discourage them from feeling that they can open up. Even if you’re feeling angry or upset or shocked, try to keep those emotions within yourself and focus your attention on supporting the person in front of you. Create a safe space for them to speak openly without fear of blame or shame. Remember, their feelings are valid and their experience deserves to be heard.
Some examples of words you can say:
- “I believe you. It took a lot of courage for you to tell me”: It can be extremely difficult for survivors to come forward and share their story. They may feel ashamed, concerned that they won’t be believed, or worried they’ll be blamed. Leave any “why” questions or investigations to the experts—your job is to support this person. Be careful not to interpret calmness as a sign that the event did not occur—everyone responds to traumatic events differently. The best thing you can do is to believe them.
- “You are not alone. I care about you and am here to listen or help you in any way I can.” Let the survivor know that you are there for them and willing to listen to their story if they are comfortable sharing it. See if there are people in their life they feel comfortable going to, people they trust, and remind them that there are service providers who will be able to support them as they heal from the experience.
- “It’s not your fault. You didn’t do anything to deserve this”. Survivors may blame themselves, especially if they know the perpetrator personally. Remind the survivor that they are not to blame. The only person at fault is the perpetrator. They may need to hear this several times.
- “I’m sorry this happened to you.”
Thank them for telling you
- "Thank you for telling me this. It means a lot to me that you feel you can share this with me." Showing your appreciation for their trust at the beginning of the conversation may help your loved one feel more comfortable.
- “It took a lot of courage for you to tell me. This must be really tough for you.”
Ask how you can help
It’s best to not assume that you know what the other person needs. Instead, ask him what support he wants or needs. By asking directly, we are also letting him know we’re able to help on his terms.
- For example, he may appreciate a listening ear, practical help with getting groceries, or simply spending time together doing something he enjoys.
- If this is the first time they have disclosed to anyone (told someone what happened), or it happened recently, they may not know what they need from or how you can help at first. And that’s ok. It may be that all they know and need in the moment is someone to listen, or even sit there with them as they process their emotions.
Respect their choices
Your first instinct may be to offer advice or find solutions straight away. Remember, their power and choice was taken away from them during the experience of sexual violence. Instead, offer support, offer to look for resources and information, or to help them find professional counseling, support groups, or hotlines.
- Empower victims and survivors to make decisions that are right for them. But respect their choices. This allows them to reclaim a sense of control over their lives and healing process.
- Ask if there are people in their life they feel comfortable going to, (or who they feel they can trust for you to talk to in order to look after yourself) and remind them that there are service providers who will be able to support them as they heal from the experience.
Be there. Be available.
Let the survivor know that you are there for them and willing to listen to their story if they are comfortable sharing it. As many times as it takes. Healing takes time.
There is no one way, no right way, no wrong way, and no schedule or specific timeline for people to recover and heal from unwanted sexual experiences. But remember, you’re not his therapist or doctor!
- Check in with them periodically. Even if the event happened a long time ago, it doesn’t mean the pain is gone. Check in with the survivor (whether through text messages, phone calls, or in-person visits) to remind them you still care about their well-being and believe their story.
- Keep including them in normal everyday activities. For many survivors, feeling that their normal life has been taken away from them can be especially hard. Continue to offer to do things together that your loved one has always enjoyed. For instance, if you enjoy cooking together or following the same TV shows, make sure you’re reaching out to initiate those activities. Even if your loved one doesn’t want to talk about what happened, it can be helpful to spend time together and feel normal.
If you can’t talk right away when they reach out, let him know a specific time when you can chat instead. The keys here are to:
- Tell him you appreciate his trust in confiding in you.
- Avoid using language that might make him feel like a burden or inconvenience.
What you can say:
- “Hi, sure, happy to meet up. Where are you? How about we meet at the coffee shop in an hour?”
- “Hey buddy, glad to hear from you! Today is a bit busy, but I have lots of time on the weekend! Does Sunday at 3pm work?”
Celebrate resilience
As victims and survivors take steps toward healing, celebrate their victories — no matter how small. Acknowledging their strength can help them see their progress and continue moving forward.
- Focus on his strengths and achievements
- Acknowledge and validate his efforts in the recovery process
- Be patient with him and continue to provide support, even it feels like progress is slow.
Some DON'Ts:
- Don’t ask if they’re sure it happened.
- Don’t be upset with them for not telling you sooner.
- Don’t say, “If I were you, I would…”
- Don’t say, “Other survivors tend to _____, so you should too.”
- Don’t say that what they’ve described doesn’t sound like sexual assault to you, or that it 'isn’t that bad.'"
- Don’t say, If you don’t report, you’re putting other people in danger”. It can be exceptionally difficult to report, especially for men, for a great many reasons (such as fears they won’t be believed, or the stigma and shame they may be feeling, and the reporting itself can be re-traumatizing).
- Don’t ask for details about what happened––such as if they knew the perpetrator, what they were wearing, if they had anything to drink, etc.
- Don’t tell them that they ‘should have gotten over it by now.’ There is no timeline
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